REFUND POLICY

At Zusasi NGO, we are deeply committed to ensuring transparency and accountability in all our operations, including donations. As a charitable organization, we rely on the generosity of our donors to support our mission. We ask that you carefully consider your donation before completing the process. However, we understand that there may be occasions when you need to request a refund. This Refund Policy outlines the terms under which refunds may be provided.

1. Donations and Refunds

All donations made to Zusasi NGO are used to support our programs and initiatives aimed at improving the lives of underprivileged children. Donations are typically non-refundable. However, if a donation has been made in error, or if there are exceptional circumstances, we will consider refund requests on a case-by-case basis.

2. Eligibility for Refunds

A donation may be eligible for a refund in the following situations:

• The donation was made in error (e.g., duplicate transactions or incorrect amount)
• The donation was made fraudulently, or without the donor’s consent
• Any other exceptional reason that may justify a refund, subject to Zusasi NGO’s discretion

Refund requests must be made within 7 days of the donation date.

3. How to Request a Refund

To request a refund, please contact us with the following information:

• Full name
• Date of donation
• Amount donated
• Transaction ID or receipt number
• Reason for the refund request

You can submit your request by contacting us at:

Zusasi NGO
Phone: 7066111666 & 8421666288
Email: zusasingoindia@gmail.com
Address: India
Website: https://zusasingo.in/

We will review your request and respond within 7 business days to notify you of the outcome.

4. Refund Processing

If a refund is approved, it will be processed using the original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution’s processing times.

5. Changes to the Refund Policy

Zusasi NGO reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and we encourage you to review the policy periodically. By making a donation, you acknowledge that you have read, understood, and agreed to this Refund Policy.

6. Contact Information

If you have any questions or need further clarification on our Refund Policy, please contact us at:

Zusasi NGO
Phone: 7066111666 & 8421666288
Email: zusasingoindia@gmail.com
Address: India
Website: https://zusasingo.in/

We appreciate your understanding and continued support of our mission to improve the lives of underprivileged children.